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Easy Returns & Hassle-Free Refunds
At FirstCall, customer satisfaction is our priority. If you receive an incorrect, damaged, or defective heavy-duty truck part, we make the return and refund process simple, transparent, and hassle-free. Please review our policy below before submitting a return request.
Return Eligibility
Products can be returned within 30 days of delivery if they:
- Are unused and uninstalled.
- Are in original packaging.
- Include all accessories and labels.
- Have proof of purchase.
Non-Returnable Items
- Installed or used parts.
- Electrical components.
- Custom or special-order products.
- Items damaged by misuse.
- Products without original packaging.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery and include product photos for faster assistance.
Refund Process
Once your returned product has been inspected:
- Refund approval notification will be sent.
- Refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method.
Exchange Policy
Defective, damaged, or incorrectly shipped items may be exchanged, subject to product availability. If the item is unavailable, a replacement or refund will be offered.
Return Shipping
- Customers pay return shipping unless the error is ours.
- Incorrect or defective items qualify for free return shipping.
- Trackable shipping is recommended.
How to Request a Return
Contact Support
Contact our customer support team to start your return request.
Provide Order Details
Share your Order Number and purchase information.
Upload Photos
Attach clear photos showing the damage or incorrect item.
Ship the Product
Send the approved return using the provided instructions.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our customer support team is always ready to assist you. Thank you for choosing FirstCall.