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Frequently Asked Question
Do your parts fit my truck?
Yes. Most products include detailed vehicle compatibility information. You can also search by Year, Make, Model, or Part Number. If you're unsure, contact our support team before placing your order.
Are your parts OEM or Aftermarket?
FirstCall specializes in premium OE Replacement Auto Parts that are manufactured to meet or exceed OEM specifications, ensuring reliable performance and durability.
How long does shipping take?
Most in-stock orders are processed within 1–2 business days. Delivery time depends on your location and the shipping method selected during checkout.
Can I return a product if it doesn't fit?
Yes. Eligible unused and uninstalled products may be returned within our return period. Please ensure the item is in its original packaging and meets our Return Policy requirements.
How do I request a return or refund?
Contact our customer support with your order number and reason for return. Once approved, we'll provide return instructions. Refunds are processed after the returned item has been inspected.
Do your products come with a warranty?
Yes. Many FirstCall products include a manufacturer's warranty covering defects in materials or workmanship. Warranty coverage varies by product category.
What payment methods do you accept?
We accept all major credit and debit cards along with other secure online payment methods available during checkout.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your shipment in real time.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the product. Our support team will arrange a replacement or refund as quickly as possible.
Can I cancel or modify my order?
Orders can only be modified or cancelled before they are shipped. Please contact our customer service immediately if you need to make changes.
Do you sell parts for all heavy-duty truck brands?
We offer a wide range of OE replacement parts for many popular heavy-duty truck makes and models. Product availability may vary depending on the part.
How can I contact FirstCall Customer Support?
You can reach our customer support team through our Contact Us page, email, or phone during business hours. We're happy to help with product selection, orders, returns, and technical questions.